How it works
From a customer idea to a shipped feature
Kith Spark turns scattered feature requests into a roadmap your customers can watch, and keeps every person who asked in the loop the whole way. Here is what that looks like for your community and your team.
In short
Kithspark works in five steps: customers post and vote in a public AI-moderated forum, requests are weighted by HubSpot deal value, product managers plan them on roadmap boards with releases and tasks, and every requester is notified automatically as their idea moves from submitted to shipped.
Your customers post in the open
Every workspace gets its own branded ideas forum at yourname.kithspark.com. Visitors can read every idea and see exactly where it stands, which builds trust before they even sign up.
Posting, voting, and commenting take seconds. Because the forum is public and ungated to read, you capture a wide, honest demand signal instead of only the few determined enough to email support.
Ideas
acme.kithspark.com
Bulk export to CSV
Single sign-on (SAML)
Dark mode for the dashboard
Slack notifications for status changes
Custom fields on ideas
Requests get weighted by revenue, not noise
A vote count treats a free trial and a strategic enterprise account as equal. Kith Spark connects to HubSpot and links each idea to the companies and deals behind it.
Now your backlog sorts by what is actually at stake. The feature blocking 120k in enterprise renewals rises above the one with more votes from free users, and you can defend the call with real numbers.
Prioritization
weighted by HubSpot deal value
SSO (SAML)
Bulk export to CSV
Audit log
Dark mode
Dark mode has the most votes, yet SSO wins: it is blocking 120k in enterprise deals.
One roadmap, traced back to real demand
Product managers promote ideas into features on roadmap boards, group them into releases, and break them into tasks. Several boards can run at once, so parallel streams of work never collide.
Every card stays linked to the ideas and customers that justify it. The plan is never an opinion floating free of the demand, and anyone can follow a feature back to the voices that asked for it.
Q3 Roadmap
app.kithspark.com . every card traces back to customer ideas
Backlog
Audit log
API v2
Planned
Bulk export
In progress
SSO (SAML)
Shipped
Slack alerts
Every requester is followed to the end
This is where most tools quietly fail. An idea gets merged with others, split into pieces, or only partly delivered, and the customers who asked lose the thread.
Kith Spark tracks each idea, comment, and vote as a lineage, so contributors stay attached to whatever actually ships. They are notified at every step, and earn a score and awards when their ideas land. That recognition is the single strongest reason a community keeps posting.
Bulk export to CSV
Idea KS-312 . merged from 4 duplicates
Submitted
by 12 customers
Reviewed
tagged, deduplicated
Planned
added to Q3 board
In progress
linked to 1 feature
Shipped
notify all requesters
12 requesters will be notified the moment this ships, including the 4 whose ideas were merged in.
Your idea shipped
+40 points . Top contributor this quarter
The five steps
- 1
Customers post and vote in your public forum
Every workspace gets a branded ideas forum on its own subdomain. Anyone can read it; signing up to post or vote takes seconds.
- 2
AI moderation triages every submission
Incoming ideas are checked for spam, abuse, and duplicates, and tagged automatically, with a product manager approving the suggestions.
- 3
Requests are weighted by revenue
Through HubSpot, each idea is linked to the companies and deals behind it, so prioritization reflects deal value, not just vote counts.
- 4
Product managers plan it on roadmap boards
Promote ideas to features on multiple roadmap boards, group them into releases, and break them into tasks.
- 5
Everyone who contributed is notified when it ships
Every requester attached to an idea hears about each status change and earns a score and awards when their idea ships.
Frequently asked questions
How long does it take to set up Kithspark?
Minutes. You create a workspace, your public forum goes live on its own subdomain, and you can connect HubSpot to start weighting requests by deal value right away.
Do customers need an account to use the forum?
No account is needed to read the forum. Posting, voting, and commenting take a quick signup, which keeps participation high while still attributing every contribution.
How does Kithspark keep requesters in the loop?
Each idea, comment, and vote is a tracked entity in a lineage graph. When an idea changes status, even after a merge or partial release, the right contributors are notified automatically.
Can our product team manage releases and tasks here too?
Yes. The admin app includes multiple roadmap boards, release management, and task management, so the path from a customer idea to a shipped release lives in one place.
Turn your customers into your roadmap
Spin up an AI-moderated feedback forum, weight every request by real deal value, and keep each requester in the loop from idea to ship.