Glossary
The product feedback and roadmapping glossary
Clear definitions for the concepts behind customer feedback, prioritization, and roadmapping. Each term has a 40-word answer you can lift and a fuller explanation.
Delivery
A controlled release of a feature to a limited group before launch.
ChangelogA running record of what changed in each product release.
Minimum Viable ProductThe smallest version of a product that can test a core assumption.
Product BacklogAn ordered list of work a team might take on, kept ready for planning.
Product-Led GrowthA strategy where the product itself drives acquisition and expansion.
Feedback
Following up with customers once their feedback leads to action.
Customer Advisory BoardA select group of customers who advise on product direction.
Feature RequestA customer-submitted suggestion asking for new or improved product functionality.
Feedback BoardA shared space where users post, browse, and support product ideas.
Feedback LoopA cycle where input is gathered, acted on, and informs the next round.
Feedback TriageSorting incoming feedback by relevance, urgency, and value.
Idea ManagementThe practice of collecting, organizing, and evaluating product ideas at scale.
Net Promoter ScoreA metric measuring how likely customers are to recommend a product.
Voice of CustomerThe structured capture of customer needs, expectations, and feedback.
Roadmapping
Talking to customers regularly so learning is ongoing, not a one-time phase.
Jobs to Be DoneA lens that frames products around the progress customers want to make.
North Star MetricA single metric that captures the core value a product delivers.
Opportunity Solution TreeA diagram linking a goal to opportunities and the solutions that address them.
Product DiscoveryThe work of learning what to build before committing to building it.
Product RoadmapA plan showing what a product team intends to build and when.
Public RoadmapA roadmap shared openly with customers to show planned and shipped work.
Kithspark concepts
Prioritization
Letting users vote on requests to signal which ideas matter most.
ICE ScoringA quick ranking method using impact, confidence, and ease.
Kano ModelClassifying features by how they affect customer satisfaction.
MoSCoW PrioritizationSorting requirements into must, should, could, and will not have.
RICE PrioritizationScoring ideas by reach, impact, confidence, and effort to rank them.
UpvoteA single action a user takes to support an idea on a board.
Weighted ScoringRanking options by scoring them against weighted criteria.
Turn your customers into your roadmap
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