Glossary
Feature Request
A customer-submitted suggestion asking for new or improved product functionality.
In short
A feature request is a submission from a customer or internal stakeholder asking for new functionality or an improvement to an existing product. Teams collect these requests, group duplicates, and assess them against demand and strategy to decide what to build and when to schedule it.
A feature request captures what a user wants the product to do that it does not currently do well. Requests arrive through support tickets, sales calls, public boards, and direct messages, then funnel into a single intake so product teams can read demand in one place.
Good handling of a request means more than logging it. Teams merge duplicates, link related ideas, and tie each request back to the person who asked so they can be told what happened. In Kithspark, every request keeps its original author and supporters credited even after it is merged into a larger theme.
Example
A SaaS user submits a request for two-factor authentication, and twelve other accounts add their support over the next month.
Related terms
Turn your customers into your roadmap
Spin up an AI-moderated feedback forum, weight every request by real deal value, and keep each requester in the loop from idea to ship.